Privacy Policy

Tyneside Foodservice is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy statement. By using our website, you consent to us using the personal information you provide as set out in this Privacy Policy.

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For the purpose of trading with Tyneside Foodservice and using our services, we may collect the following information:

  • Name
  • Company name
  • Job Title / Position
  • Contact information including: postal address, email address, telephone/mobile number, fax number
  • Demographic information such as postcode, preferences and interests 
  • Other information relevant to specific customer requirements and order processing.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping. 
  • We may use the information to improve our website, products and services.
  • We may use the information to customise the website according to your preferences (see Cookie Policy).
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use your postal address to send monthly promotional flyers and brochures.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, your order is processed using secure server software and we follow electronic and managerial procedures to safeguard your information.

We will only disclose your information to third party contractors in order to process your order and complete a successful delivery; however it will not be disclosed to any organisation outside of Tyneside Foodservice apart from the following circumstance; 

  • Where we are required to do so by the Courts or to comply with other legal, statutory and/or regulatory obligations
  • To prevent and/or detect crime
  • To successfully direct mail or email information about products and services Tyneside Foodservice can offer
  • Where manufacturers and brands you are buying from have specific product information or support material
  • For credit reference purposes.

We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing or other purposes without your express consent.

Tyneside Foodservice may however provide aggregate statistics about our customers, sales traffic patterns and related site information, but these statistics will include no personally identifying information.

We want to make sure that your information is accurate and up-to-date and will delete or amend any information that you believe to be inaccurate. Amendments to your account can be made by contacting our telesales department either via email or telephone.

We sometimes gather information regarding your computer whilst you are on our website. Google Analytics uses cookies for this purpose. This enables us to improve our services and to provide statistical information regarding the use of our website.

Such information will not identify you personally. It is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

We may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

You can contact us to request your account to be closed at any time. If you don’t want to close the account but want to be removed from email and postal mailing lists then you can simply click unsubscribe from the emails from Tyneside Foodservice or contact us to be removed.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information please contact us via email at


Patterson Street
NE21 5SD

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